Returns And Exchanges Policy
Returns and exchanges are accepted subject to the terms below, excluding pierced earrings, gift certificates and custom items. A custom item is a product that is not listed in the shop that has been created for you or a design that is listed in the shop that has been modified from its original form on your request. If you wish to organize a return or exchange, you must contact us within 3 business days of your receipt of the product.
Returns and exchanges must be safely repackaged and posted back to us, unused and in their original condition. Items delivered within Australia must be returned using the Australia Post Platinum Express Postage service, International returns must be returned via an equivalent service with trackable postage. We are unable to organise returns or exchanges for items that we do not receive, whether due to errors caused by you, the postal service or force majeure. Return shipping costs are the responsibility of the buyer and will not be reimbursed by us.
If the item is faulty we will provide a replacement item as soon as possible. If you find the item is not as described, we will provide a full refund, exchange or store credit, excluding the original shipping charge. Replacement and Exchanged items will be re-delivered free of charge to the original shipping address only, up to the value of the original shipping charge. Any shipping charges over and above the original shipping charge are payable by you.
If an item is returned due to an incorrect order or change-of-mind, we will provide a store credit equivalent to the value of your returned order minus the original shipping charge. Shipping charges for postage of the exchanged items are payable by you.